I took Concierge Confidential by Michael Fazio (with Michael Malice) on vacation, and it turned out to be the kind of book you want to take on a trip. It's light, it's gossipy, and it gives an inside peek into the concierge system and how they can get you those dinner reservations when the place is supposedly booked up. Fazio was a concierge at a big hotel in New York, and then later ran his own concierge company, which serviced apartment and condo buildings. What started as an escape from Hollywood turned into a career of what he found he did best: service. I read this book while staying in a hotel in DC that left a message on the bed saying they were going to shut down the power for four hours overnight and gave guests a glowstick to guide us around the room if we needed it. Really? That's service? Didn't seem to match what Fazio said about it. It's nothing that's brain bending, but a good, quick read. I picked up some tips on how to ask for hotel upgra