I took Concierge Confidential by Michael Fazio (with Michael Malice) on vacation, and it turned out to be the kind of book you want to take on a trip. It’s light, it’s gossipy, and it gives an inside peek into the concierge system and how they can get you those dinner reservations when the place is supposedly booked up.
Fazio was a concierge at a big hotel in New York, and then later ran his own concierge company, which serviced apartment and condo buildings. What started as an escape from Hollywood turned into a career of what he found he did best: service.
I read this book while staying in a hotel in DC that left a message on the bed saying they were going to shut down the power for four hours overnight and gave guests a glowstick to guide us around the room if we needed it. Really? That’s service? Didn’t seem to match what Fazio said about it.
It’s nothing that’s brain bending, but a good, quick read. I picked up some tips on how to ask for hotel upgrades, too.
I also appreciate that he put his writing partner on the cover because I have a feeling that the OTHER book I read this week, which was a meh ‘celebrity’ memoir, was written by a ghost writer who got no credit. Now, I know that ghost writing contracts are all different, but it irked me.